Privacy Policy
This Privacy Policy explains how Vela Air collects, uses, stores and protects your personal data when you browse the website vela-air.com, place an order or contact our customer service.
The website vela-air.com is published by Vela Air, a legal entity in the process of being created.
Contact email: contact@vela-air.com
1. Data Controller
The data controller for personal data is:
Vela Air
Legal status: in the process of being created
Business address: in the process of being domiciled
Email: contact@vela-air.com
Once the legal entity is created, this information will be updated with the legal name, status, SIRET (company registration number), and business address.
2. Personal Data Collected
When using the site and processing orders, we may collect the following data:
- first and last name;
- email address;
- delivery address;
- billing address;
- phone number, if provided;
- order number;
- products ordered;
- purchase history;
- messages sent to customer service;
- information necessary for payment;
- IP address;
- browsing data;
- cookie preferences;
- data related to abandoned carts.
We only collect data necessary for the operation of the site, order processing, customer service, security, legal obligations, and, when you consent, marketing communications.
3. Means of Collection
Your data may be collected when you:
- browse the site;
- create a customer account, if this feature is available;
- add a product to your cart;
- place an order;
- make a payment;
- contact customer service;
- fill out a form;
- subscribe to a newsletter;
- accept or decline certain cookies.
4. Purposes of Processing
The collected data may be used to:
- process and ship your orders;
- manage payment;
- send order confirmations;
- provide delivery tracking;
- respond to requests sent to customer service;
- manage returns, refunds, and complaints;
- comply with our legal and accounting obligations;
- secure the site and prevent fraud;
- improve user experience;
- measure website audience;
- analyze site performance;
- send marketing communications, only when authorized;
- personalize certain advertisements, when you have given your consent to the relevant cookies.
5. Legal Basis for Processing
Data processing relies on different legal bases depending on its purpose:
| Purpose | Legal Basis |
|---|---|
| Order processing | Contract execution |
| Payment and delivery | Contract execution |
| Customer service | Contract execution or legitimate interest |
| Returns management | Contract execution / legal obligation |
| Invoice retention | Legal obligation |
| Security and fraud prevention | Legitimate interest |
| Newsletter | Consent |
| Non-essential cookies | Consent |
| Advanced audience analysis | Consent or legitimate interest depending on the tool used |
| Personalized advertising | Consent |
The GDPR applies to entities that collect or process personal data within the European Union, including e-commerce sites.
6. Secure Payment
Payments made on vela-air.com are processed by the payment providers offered at the time of order.
Vela Air does not directly store full credit card data.
Payment data is processed by secure providers, such as those available through Shopify and the payment methods activated on the site.
7. Data Recipients
Your data may be transmitted only when necessary for:
- site management;
- processing your order;
- payment;
- delivery;
- customer service;
- emailing;
- audience analysis;
- advertising;
- compliance with legal obligations.
Recipients may include:
- Shopify, for hosting and operating the store;
- payment providers;
- carriers;
- customer service providers;
- emailing tools;
- audience analysis tools;
- advertising platforms, such as Meta, if the relevant cookies are accepted;
- competent authorities, if required by law.
8. Shopify
The website vela-air.com is hosted and operated via Shopify.
Shopify may process certain data necessary for the operation of the store, including data related to browsing, shopping cart, payment, orders, and security.
For more information, you can consult Shopify's privacy policy directly on its official website.
9. Cookies and Trackers
The site may use cookies and other trackers to:
- ensure the proper functioning of the site;
- remember the shopping cart;
- secure browsing;
- measure audience;
- improve user experience;
- personalize advertisements;
- measure the performance of advertising campaigns.
Cookies strictly necessary for the operation of the site may be placed without prior consent.
Non-essential cookies, particularly advertising cookies or certain analytical cookies, require your prior consent. The CNIL (French Data Protection Authority) reminds that internet users must be informed and give their consent before the deposit or reading of certain trackers.
You can accept, decline, or personalize your choices via the cookie banner displayed on the site.
A dedicated Cookie Policy page details the use of cookies.
10. Newsletter and Commercial Communications
If you subscribe to our newsletter or agree to receive our communications, we may use your email address to send you:
- commercial offers;
- information about our products;
- reminders related to your cart;
- brand news.
You can unsubscribe at any time by clicking on the unsubscribe link in our emails or by contacting us at:
11. Abandoned Carts
When you add a product to your cart without finalizing your order, we may send you an abandoned cart reminder if you have provided your email address and if applicable legal conditions allow it.
These emails are intended to allow you to easily resume your order.
You can unsubscribe from commercial communications at any time.
12. Data Retention Period
Personal data is kept only for the duration necessary for the purposes for which it was collected.
By way of indication:
| Type of data | Indicative retention period |
|---|---|
| Order data | Duration necessary for processing + legal obligations |
| Invoices and accounting documents | Applicable legal retention period |
| Customer account data | Until account deletion or prolonged inactivity |
| Customer service messages | Period necessary to process the request |
| Newsletter data | Until unsubscription |
| Cookies | According to the duration indicated in the cookie banner |
| Dispute-related data | Period necessary to defend rights |
These periods may be further specified once the tools actually used on the site are definitively configured.
13. Transfers outside the European Union
Some service providers used by the site, notably Shopify, payment tools, emailing, analytics or advertising tools, may process data outside the European Union.
Where necessary, these transfers are governed by appropriate safeguards in accordance with applicable personal data protection rules.
14. Data Security
We implement reasonable measures to protect your personal data against:
- unauthorized access;
- loss;
- alteration;
- disclosure;
- misuse.
However, no computer system can guarantee absolute security.
We also recommend that you protect your identifiers, email address, and payment methods.
15. Your Rights
In accordance with the GDPR, you have several rights regarding your personal data:
- right of access;
- right to rectification;
- right to erasure;
- right to object;
- right to restriction of processing;
- right to data portability;
- right to withdraw your consent at any time when processing is based on consent;
- right to lodge a complaint with the CNIL.
To exercise your rights, you can contact us at:
Please clearly state your request. Identity verification may be requested if necessary.
16. Complaint to the CNIL
If you believe that your rights are not being respected, you can lodge a complaint with the CNIL, the French data protection authority.
Official website: cnil.fr
17. Changes to the Privacy Policy
This Privacy Policy may be amended at any time to reflect:
- changes to the site;
- changes to the tools used;
- legal obligations;
- changes in our organization.
The update date indicated at the top of the page shows the last applicable version.
18. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, you can write to us at: